Privacy Policy

At Artico Climatização, protecting the privacy of our customers and website users is a priority. This Privacy Policy reflects our commitment to transparency and respect for personal data protection standards, ensuring that all information collection and processing processes are carried out responsibly and securely.

This document applies exclusively to personal data collected through our website and we recommend reading it in full to better understand your rights and our practices.

Data Controller

The entity responsible for processing the data is Artico Climatização, with headquarters at Rua Brigadeiro António Pedro Brito 8800-453 TAVIRA, Portugal, and electronic contact via email artico.clim@gmail.com.

Personal Data Collected

The data we collect is that voluntarily provided by users in the contact forms available on our website, as well as data associated with the subscription to informative communications, such as newsletters.

Collection Methods

The collection of personal data may occur:

Through browsing and interacting with our website;
When the user subscribes to promotional or informative communications, with explicit consent.

Purpose and Legal Basis of Processing

The data collected is processed for various purposes, including:

Marketing and communication actions for campaigns, events, promotions and news;
Customer management and provision of contracted services;
Compliance with legal and regulatory obligations;
Response to requests from official entities;
Continuous improvement of our services, based on legitimate interests such as fraud prevention or performance analysis.

Retention Period

Data is kept only for the time necessary to fulfill the purposes for which it was collected, respecting the applicable legal deadlines.

Rights of Holders

Users have the right to:

Access, update or delete your data;
Limit or object to processing for commercial purposes;
Withdraw consent previously given, without compromising the legality of previous processing;
Request data portability.

Complaints can be filed with the National Data Protection Commission (CNPD).

Sharing and Subcontracting

In some cases, data may be processed by service providers hired by Artico Climatização. In these cases, we ensure that these entities strictly comply with legal security and confidentiality requirements, always acting on our company's behalf.

International Data Transfer

If it is necessary to transfer data outside the European Economic Area, all required legal measures will be applied, ensuring that the destination countries offer adequate protection guarantees.

Automated Decisions

We may use automated profiling based on preferences, location, or interaction history to personalize our services. You have the right to request human intervention, express your opinion, or challenge decisions made automatically.

Information Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss or improper disclosure.

Policy Updates

This Privacy Policy may be reviewed and updated periodically. We recommend that you review this document regularly to stay informed of any changes.